Complaints
If something has gone wrong.
If you are unhappy with a loan, a charge, or how you have been treated, tell us. You can raise it at the branch you dealt with, or with Head Office directly.
Contact Head Office
Unit 110, 1st Floor, Alfa PlazaChabruma Street (Off Ali Hassan Mwinyi Road)
P.O. Box 32701, Dar es Salaam
Complaints and suggestions
Do you have a complaint or suggestion? Contact us:
- Customer Care Hotline: 0676 770 815
- Email: maoni@ultimatefinance.co.tz
You can also raise a complaint on our Facebook or Instagram pages, with the Bank of Tanzania complaint desk, or in person at any branch.